Privacy Policy

Last updated: April 29, 2026

Megatros ("we", "us", or "our") operates Megatros and related services (the "Service"). This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have when you use our website or Service.

By using the Service, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to information we collect when you visit our website, create an account, connect your Instagram account, or use our Service.

It does not apply to third-party websites, tools, or platforms that have their own privacy policies.

2. Information We Collect

We collect information in a few different ways.

Information you give us

This includes things like:

  • your name, email address, phone number;
  • billing and subscription details;
  • messages you send to us through support or contact forms;
  • account settings, templates, automations, notes, and other content you create inside the Service.

Information from your Instagram connection

When you connect your Instagram account, we may receive basic account information and the permissions you approve for the Service. This may include your username, account ID, profile image, and other limited account details needed to make the Service work.

We only use the access needed to provide the features you choose to use.

Information created through your use of the Service

Depending on the features you use, we may process limited data related to comments, replies, messages, automations, leads, or contact information collected through your workflows.

Technical information

Like most online services, we may automatically collect technical data such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed and actions taken inside the Service;
  • timestamps, logs, and diagnostic data.

Payment information

If you subscribe to a paid plan, payment information is handled by our payment provider. We may receive subscription or payment status details, but we do not store full payment card numbers.

Cookies

We may use cookies and similar technologies to keep you signed in, remember your settings, improve performance, and support security and analytics.

3. How We Use Information

We use information to:

  • create and manage your account;
  • provide and maintain the Service;
  • run the automations and features you configure;
  • process billing and subscriptions;
  • respond to support requests;
  • improve the Service and fix issues;
  • protect the Service against abuse, fraud, or unauthorized access;
  • comply with legal obligations and enforce our terms.

If allowed by law, we may also send product updates, service announcements, or marketing emails. You can opt out of marketing emails at any time.

4. Instagram Access

Our Service is designed to work with Instagram through Instagram's official connection and authorization flow.

We do not ask for or store your Instagram password.

We only request access that is reasonably necessary to provide the features you enable. Your use of Instagram through our Service is still subject to Instagram's own rules, policies, and platform terms.

You can disconnect your Instagram account or revoke access at any time through your settings or through Instagram where available.

5. Lead and Contact Data

If you use the Service to collect leads, email addresses, or other contact information, that data is collected and stored so the features you enable can work properly.

You are responsible for making sure you have the right to collect and use that information, including giving any notices or obtaining any consent required by law.

6. When We Share Information

We do not sell personal information.

We may share information only in limited situations, including:

  • with service providers that help us run the Service, such as hosting, payments, analytics, email, support, or security providers;
  • with Instagram or related platform services where necessary to provide the functionality you request;
  • if we are involved in a merger, acquisition, financing, or sale of assets;
  • if we are required to do so by law or legal process;
  • if sharing is necessary to protect our rights, users, or the Service.

We do not use customer lead data collected through the Service for our own unrelated marketing.

7. How Long We Keep Information

We keep information only for as long as reasonably necessary to operate the Service, meet legal obligations, resolve disputes, and protect the platform.

In general:

  • we keep account information while your account is active;
  • we keep lead or contact data until you delete it, close your account, or ask us to remove it, subject to backup and legal requirements;
  • we may keep billing, tax, and security records for longer where needed.

8. Access, Updates, and Deletion

You may have the right to access, update, correct, or delete your personal information, depending on where you live.

If available, you can manage certain information directly in your account settings. You can also contact us to request access to, correction of, or deletion of the personal information we hold about you.

If you close your account or ask us to delete your information, we will delete or anonymize it within a reasonable period, unless we need to keep certain information for legal, security, fraud prevention, or business recordkeeping reasons.

If you use the Service to collect data from other people, you are responsible for handling their deletion or privacy requests where required by law.

To make a privacy request, contact us at connect@megatros.com.

9. Security

We use reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure.

No online service can promise absolute security, so we cannot guarantee that information will always remain completely secure.

10. Children's Privacy

The Service is not intended for children under 13, or any higher minimum age required by local law. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us.

11. Third-Party Services

Our website or Service may link to or rely on third-party services. Those third parties have their own terms and privacy policies, and we are not responsible for their separate practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. If we do, we will post the updated version here and update the "Last updated" date above.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at:

Megatros Pvt Ltd

B 45, Basant Vihar Colony, Indore, Indore, Madhya Pradesh, India 452001

connect@megatros.com