Effective Date: April 29, 2026
Last Updated: April 29, 2026
These Terms and Conditions (the "Terms") govern your access to and use of Megatros (the "Service"), which is owned and operated by Megatros Pvt Ltd ("Company," "we," "us," or "our").
The Service is an Instagram automation and lead-conversion platform that may include comment-to-DM automations, keyword-based direct message workflows, lead capture tools, analytics, templates, and related features.
By creating an account, accessing the Service, connecting a third-party account, or purchasing a subscription, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, and any other policies expressly incorporated into these Terms. If you do not agree, you must not use the Service.
By using the Service, you confirm that:
You are responsible for ensuring that any team members, contractors, clients, or authorized users accessing the Service through your account comply with these Terms.
The Service provides software tools that may allow you to:
We may update, improve, suspend, replace, or discontinue any feature of the Service at any time. Nothing in these Terms obligates us to maintain a particular feature, integration, workflow, or roadmap unless we have agreed to do so in writing.
The Service is designed to work through official Instagram integrations and APIs where supported, and not through browser automation, scraping, or password-sharing workflows. Your use of any Instagram-connected functionality remains subject to Instagram's terms, policies, community standards, messaging rules, and technical limitations.
You agree that you will not use the Service in a way that violates:
The Company is not responsible for actions taken by Instagram or any other third-party platform or service provider against your account, content, audience, or business presence, including:
The Service is not endorsed by, sponsored by, administered by, or affiliated with Instagram unless we expressly state otherwise.
To use Instagram-connected features, you may be required to authorize access through Instagram's official authentication flow or another official account-connection method we support. You authorize us to access and process the account information, permissions, and content reasonably necessary to provide the Service.
You acknowledge and agree that:
You must provide accurate, current, and complete registration information and keep it updated.
You are responsible for:
You may not impersonate another person or entity, create accounts using false identity details, or use offensive or misleading account names.
You must promptly notify us at connect@megatros.com if you become aware of unauthorized access, account compromise, or a security incident affecting your account.
We may suspend or restrict access where we reasonably believe your account is being used in a way that creates security, legal, payment, operational, or reputational risk.
The Service may be offered under free plans, paid plans, promotional plans, trials, or custom commercial arrangements. Current pricing, plan features, usage limits, included entitlements, and billing intervals will be shown on our pricing page, within the Service, or at checkout.
Our current free plan includes up to 1000 DMs per month and may also be subject to limits on connected accounts, analytics access, support level, branding, or feature availability. We may update free-plan limits or features from time to time in accordance with these Terms.
If you subscribe to a paid plan:
Subscription payments are currently processed through Razorpay. Payment processing is subject to Razorpay's separate terms and privacy policies. We do not store complete payment card details unless expressly stated.
If a payment cannot be completed, fails, is reversed, is disputed, or is otherwise rejected, we may:
Where commercially reasonable, we may give you up to 14 days to update your payment method before downgrading or suspending the account.
Unless expressly stated otherwise, subscription prices displayed by us are inclusive of all applicable taxes, including GST or similar indirect taxes. You remain responsible for any taxes, duties, or similar obligations that apply to your own business, income, or withholding position and are not imposed on us as the service provider.
We may change subscription pricing, plan structure, or included entitlements from time to time. If we make a material pricing change to an active paid plan, we will provide reasonable prior notice, and the change will apply at the next renewal period unless otherwise stated.
We may offer introductory pricing, limited-time offers, free trial access, early-access benefits, or promotional credits from time to time. Unless expressly stated otherwise:
You may cancel a paid subscription at any time through your account settings or by contacting us at connect@megatros.com
Unless we state otherwise at checkout or in a separate commercial agreement:
Refund eligibility, refund timelines, exclusions, and any money-back commitments are governed by our separate Refund Policy. Except where required by law or expressly stated in that Refund Policy or a separate written agreement, cancellation of a subscription does not automatically entitle you to a refund.
If you are a consumer in a jurisdiction that grants mandatory cancellation, refund, or withdrawal rights, those rights apply to the extent required by law.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with statutory cooling-off rights for digital services, you acknowledge that by activating a paid digital service immediately after purchase, you may be asking us to begin performance before the end of any statutory withdrawal period.
Nothing in these Terms limits rights that cannot be waived under applicable consumer law.
You may use the Service only in compliance with these Terms and applicable law.
You must not use the Service to:
We may investigate suspected misuse, monitor usage patterns for abuse prevention, and suspend or terminate access where we reasonably believe that a violation has occurred.
You remain solely responsible for all workflows, triggers, automations, messages, links, offers, and campaigns configured through your account.
You are responsible for reviewing and approving:
The Service is a software tool only. It does not replace your obligation to exercise judgment, supervise communications, comply with platform rules, and follow consumer protection, privacy, anti-spam, and advertising laws.
As between you and us, you retain ownership of the content, copy, media, lead data, customer data, campaign materials, messages, and other information that you submit to or process through the Service ("User Content").
You grant us a limited, non-exclusive, worldwide right to host, store, copy, transmit, process, format, display, and use User Content solely as necessary to operate and provide the Service, maintain integrations and account functionality, provide support and troubleshooting, secure the Service and prevent abuse, and improve the Service through aggregated, de-identified, or anonymized analysis.
You represent and warrant that you own or control all rights required for your User Content and its use with the Service, and that you have provided all notices and obtained all consents required for the collection, use, and processing of personal data submitted through the Service.
If you use the Service to collect email addresses, phone numbers, names, or other lead information:
For personal data that you submit to the Service for use in your own campaigns, automations, or customer communication workflows, you act as the controller or business responsible for the data, and we act as your service provider or processor to the extent required by applicable law.
We may remove or disable access to User Content that we reasonably believe is unlawful, infringing, deceptive, abusive, or otherwise in breach of these Terms.
Following termination or deletion of your account, we may delete or anonymize your User Content within a commercially reasonable period, subject to legal retention obligations, backup cycles, fraud prevention needs, and any data portability tools we make available.
Our collection and handling of personal data is described in our Privacy Policy.
You acknowledge that we may use hosting providers, infrastructure vendors, analytics tools, communication providers, payment processors, and other subprocessors in order to provide the Service; internet services are never completely secure or uninterrupted; and you should not submit highly sensitive, regulated, or special-category data through the Service unless we expressly support that use case in writing.
We will use commercially reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Service, but we do not guarantee that unauthorized access, security incidents, or service interruptions will never occur.
The Service, including its software, interface design, branding, trademarks, logos, visual assets, documentation, workflows, and underlying technology, is owned by or licensed to the Company and is protected by applicable intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or professional purposes during the applicable subscription term.
You may not copy, reproduce, distribute, sell, sublicense, lease, or commercially exploit any portion of the Service except as expressly allowed; reverse engineer, decompile, disassemble, or attempt to derive source code, except to the extent such restriction is prohibited by law; or remove or alter proprietary notices, branding, or authorship information.
If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, worldwide, royalty-free right to use and incorporate that feedback without compensation or attribution.
Unless otherwise agreed in writing, you grant us the right to identify you as a customer of the Service and to use your business name, logo, social media handle, profile image, and publicly available usage or profile information for reasonable marketing and promotional purposes, including on our website, social media, sales materials, or pitch decks.
If you prefer not to be featured, you may opt out by writing to connect@megatros.com, and we will honor reasonable future opt-out requests.
The Service may integrate with or contain links to third-party services, including Instagram, payment providers, analytics vendors, communication tools, and cloud infrastructure providers.
We do not control and are not responsible for third-party outages, feature changes, policy changes, or technical restrictions; the content, security, or privacy practices of third-party services; or losses resulting from the acts or omissions of third-party providers.
Your use of third-party services remains subject to the terms and privacy policies of those third parties.
We use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted access, error-free performance, or that every automation, integration, or feature will operate exactly as expected in every circumstance.
Availability may be affected by planned or emergency maintenance; technical failures or internet outages; third-party platform downtime or restrictions; anti-abuse controls or security actions; or legal or compliance-related interventions.
Any support commitments, service levels, onboarding assistance, or response times apply only if expressly stated in a paid plan description or separate written agreement.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
WITHOUT LIMITATION, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT:
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. WHERE THOSE LAWS APPLY, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, CUSTOMERS, BUSINESS, GOODWILL, OR OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE, AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY. WHERE THOSE LAWS APPLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, demands, actions, proceedings, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:
You may stop using the Service at any time and may close your account through the Service or by contacting connect@megatros.com.
We may suspend, restrict, or terminate your access, with or without notice, if:
Upon termination:
Any provisions that by their nature should survive termination will survive, including provisions relating to payments due, intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and governing law.
If you have a dispute with us arising out of or relating to the Service or these Terms, you agree to contact us first at connect@megatros.com and attempt to resolve the dispute informally in good faith before starting formal proceedings. The parties will use reasonable efforts to resolve the dispute within 60 days of notice.
These Terms are governed by the laws of India, without regard to conflict of laws principles.
Subject to Section 20 and any non-waivable consumer rights, the courts located in Indore City and Madhya Pradesh, India will have exclusive jurisdiction over disputes arising out of or relating to the Service or these Terms, and each party submits to that jurisdiction.
These Terms are written in English. If we provide a translation, the English version will control to the extent of any inconsistency, unless applicable law requires otherwise.
We may update these Terms from time to time to reflect changes to the Service, pricing, legal requirements, operational needs, or connected platform rules.
When we make changes:
If you do not agree to the revised Terms, you must stop using the Service and cancel your account before the updated Terms take effect.
These Terms, together with our Privacy Policy, Cookie Policy, refund or cancellation policy, data processing terms, any applicable order form, and any other documents expressly incorporated by reference, form the entire agreement between you and us regarding the Service and supersede prior discussions or agreements on the same subject matter.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision does not waive that right or provision.
You may not assign, transfer, or sublicense these Terms or your account without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, asset sale, reorganization, or by operation of law.
We are not liable for delays or failures caused by events beyond our reasonable control, including internet outages, infrastructure failures, labor disputes, war, terrorism, civil unrest, natural disasters, pandemics, governmental actions, or third-party platform disruptions.
Nothing in these Terms creates a partnership, joint venture, employment, franchise, fiduciary, or agency relationship between you and us.
If you have questions about these Terms, billing issues, legal notices, or account concerns, please contact:
Megatros Pvt Ltd
B 45, Basant Vihar Colony, Indore, Indore, Madhya Pradesh, India 452001